When to Call

When to Call Our Office

When to Call the Office During Regular Office Hours
The providers at Rainbow Pediatrics are committed to your child’s health. If you have concerns or questions about your child’s health, we welcome your telephone calls. We have two Registered Nurses available to discuss medical or parenting concerns during our normal office hours. For routine calls about appointments, referrals, billing, results, medication refills and general questions please call during office hours 8a-5p.

When to Call 911
If you are ever afraid that your child may have a life-threatening emergency, Call 911 immediately. Some examples of 911 symptoms include if your child is not breathing or having a hard time breathing, is unconscious, is bleeding severely, or having a seizure.

When to Call Poison Control
If your child may have eaten or drunk something poisonous or hazardous, DO NOT HESITATE – call the poison control hotline immediately at 1-800-222-1222.

When to Call After Hours
If you believe your child has an emergency or urgent concern that cannot wait until the office is open, call us immediately. Some examples of symptoms to prompt after hours calls include:

  • Fever not responding to meds
  • Fever >100.4 in infant <8wks
  • Trouble breathing
  • Severe pain
  • Head or neck injury
  • Stiff neck
  • Prolonged crying
  • Change in behavior
  • Not using an arm or leg
  • Eye injury

This is not a complete list. You know your child best. If you are worried that your child has any problem that cannot wait until the office is open – call us.

What the Provider Needs to Know When You Call

Our phone number is 904.223.9100. Please have the following information available BEFORE your call the on call

  • Child’s name
  • Date of birth
  • Approximate weight
  • Temperature if child has a fever
  • Pharmacy name & phone number