Patient Satisfaction Survey We Appreciate Your Feedback!The only way that we can continue to improve our services here at Rainbow Pediatric Center is from hearing from our families. Thank you for taking the time to help us improve our practice! 1. What was the date of your appointment? 2. Which office did you visit? HodgesNocatee 3. Which provider did you see? Dr. Prasanthi ReddyDr. Afton TurnerDr. Heather GardnerDr. Jody SadlerShannon Miller ARNPKristyn Miller Pye ARNPKaitlin Ray ARNPAbby Wilcox ARNPMeredith Jones ARNPJocelyn Restrepo ARNPStephanie Carper ARNP 4. Was easy getting through our phone lines to set an appointment? Yes No Waited longer on hold than 1 minute Waited on hold longer than 5 minutes No comment 5. Were you able to make an appointment for a convenient date and time? Yes No No opinion 6. Were the registration/waiting areas welcoming, clean, and comfortable? Yes No No opinion 7. The professional skills of the following staff were personable, competent, respectful: Rate your satisfaction with the following items 8. Phone Appointment Scheduling Extremely Satisfied Satisfied Unsatisfied Extremely Unsatisfied No Opinion 9. Registration Extremely Satisfied Satisfied Unsatisfied Extremely Unsatisfied No Opinion 10. Medical Assistant Vitals Extremely Satisfied Satisfied Unsatisfied Extremely Unsatisfied No Opinion 11. Provider Extremely Satisfied Satisfied Unsatisfied Extremely Unsatisfied No Opinion 12. Check Out Extremely Satisfied Satisfied Unsatisfied Extremely Unsatisfied No Opinion 13. Billing Extremely Satisfied Satisfied Unsatisfied Extremely Unsatisfied No Opinion 14. Referrals Extremely Satisfied Satisfied Unsatisfied Extremely Unsatisfied No Opinion 15. Explanation of exam, tests, and treatment Extremely Satisfied Satisfied Unsatisfied Extremely Unsatisfied No Opinion 16. Let us know some things you were satisfied with: Rate the length of time spent in our office 17.The length of time in the lobby Adequate Shorter than expected Longer than expected 18.The time spent with nurse to perform vitals and questions Adequate Shorter than expected Longer than expected 19.Time spent with provider Adequate Shorter than expected Longer than expected 20.Total length of time spent in office Adequate Shorter than expected Longer than expected > 1hr 21. Did you have to call the office after your visit for any reason? NoYesNot Applicable 22. Were prescriptions/medications sent? No Yes Not Applicable 23. Were any referrals made? No Yes Not Applicable 24. If you had labs performed, how long until you heard the results? Not ApplicableReceived call within 24hr from time drawnReceived call within 3-5 days from time drawnHad to call to get resultsHad to call multiple times to get results 25. Do you have unanswered questions about your visit? No Yes Not Applicable If you have unanswered questions, please provide your e-mail or phone so we can get in touch with you. 26. Would you recommend Rainbow Pediatrics to friends and family? No Yes 27. Do you use our HEALOW Kids app? Yes No Love it! Not helpful No opinion 28. Do you like the check in kiosks? Yes No Prefer to check in with a person Did not use No opinion 29. Do you follow us on Facebook? Yes No 30. Do you have any feedback that can help us improve our services? Submit Survey